| 1. |
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| Q: |
Why have you stopped issuing manual tickets for SEMUA & SEPADU Tickets? |
| A: |
RapidKL is in the process of implementing a paperless ticketing system both on the buses and rail. The TnG has been used for the rail for a few years. On 1 November 2007, we implemented the use of the TnG card as an alternative payment on the buses.
As at 1 March, we have discontinued the issuing of manual tickets for SEMUA and SEPADU only. The switch is in line with our commitment to protecting the environment and to providing a service that is more efficient.
With the use of the TnG, passengers:
- can cut back the time spent queuing up to purchase the ticket
- need not worry about having the correct amount in cash
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| 2. |
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| Q: |
Where do I buy a TNG card? |
| A: |
You can buy and reload the TNG card at any of the TNG outlets including selected rail stations -
Kelana Jaya Line Stations : Kelana Jaya, Taman Jaya, Kerinchi, Bangsar, KL Sentral, Masjid Jamek, Dang Wangi, KLCC, Ampang Park, Setiawangsa, Wangsa Maju, Gombak.
Ampang Line Stations: Ampang, Masjid Jamek, Bandar Tasek Selatan, Sri Petaling
The TNG card cost RM10. The card can have a minimum value of RM20 and a maximum value of RM1,500. |
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| 3. |
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| Q: |
I already have a TNG card which I am using for my car. Can I use the same card? |
| A: |
Yes you can. The TNG card can be used both for the car and on RapidKL bus and rail. |
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| 4. |
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| Q: |
How do I use the card when I travel by bus? |
| A: |
There are the readers placed at the entrance of the bus. You have to touch your card when you board the bus.
When you use the rail, you swipe your card when you enter and exit the station. |
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| 5. |
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| Q: |
How does the system work? |
| A: |
For the rail – The reader will detect the station you enter and the station you exit. The fare will be deducted accordingly.
For the bus – The reader will deduct the fare when you touch your card on the reader. The card will be able to detect your pattern of travel and deduct the correct amount from your card.
The fare deducted, which depends on the travel pattern, will be:
- SEMUA Fare of RM4 – if three (3) types of bus service is used (Tempatan+Utama+Bandar)
- SEPADU Fare of RM7 – if four (4) types of bus service is used (Tempatan+Utama+Bandar+Ekspres)
- SEPADU Fare of RM7 or per service fare, whichever is lower – if the bus service (Tempatan+Utama+Bandar+Ekspres) and the LRT service is used.
- Per service/per day basis -If only one or two types of single bus service is used (Tempatan+Utama+Bandar)
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| 6. |
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| Q: |
How will the TNG card deduct for single journey fare for the Ekspres bus service? |
| A: |
For the single journey fare of RM3 for the Ekspres bus service, passengers must pay cash and the passenger will be issued a manual ticket. The TnG card cannot be used for this fare. |
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| 7. |
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| Q: |
If I am currently enjoying the concession fare rate, will I continue to enjoy the same rate with the TNG card? |
| A: |
Transaction for all concession fare will be with cash and the passenger will be issued a manual ticket.
For the concession fare of RM3 for the SEMUA and RM6 for the SEPADU ticket will still be available to:
- the disabled who have an authorised card from Jabatan Kemasyarakatan Malaysia.
- Senior citizens who are 60 years and above who a Warga Emas Card* issued by Rapid KL. (*Please see website for details on the card)
- Students in government school uniform
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| 8. |
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| Q: |
We are also aware that you have discontinued the RM40 Bus Concession Monthly Travel Card? Why? |
| A: |
The Monthly Travel Card (MTC) is a discounted product that is priced below the daily fare. As such it is no longer economically prudent for the company to give a further discount with the Concession MTC.
However, to enable all those qualified for the concession rate to continue to enjoy this privilege; we are continuing to have the concession discount on the daily fare purchased on the day of travel. |
